How to deal with a taxi being hit: analysis of hot spots on the Internet in the past 10 days and a response guide
Recently, taxi liability disputes in traffic accidents have become a hot topic on social platforms. According to incomplete statistics, there have been more than 150,000 related discussions on the Internet in the past 10 days, involving many focus issues such as insurance claims and liability determination. This article will combine the latest hot events to sort out the complete process of taxi accident handling for you.
1. Statistics on hot spots of taxi accidents across the entire network (last 10 days)

| Topic classification | amount of discussion | Typical cases |
|---|---|---|
| Insurance claim disputes | 42,600 | Shenzhen taxi refuses to compensate passengers for lost items |
| Disputes over liability determination | 38,200 | Video of collision between Beijing online ride-hailing and taxi goes viral |
| Operating loss claims | 21,800 | Shanghai taxi company sues private car owners |
| Passenger rights protection incident | 17,500 | Chengdu passengers claim compensation for delay in medical treatment due to accident |
2. 7-step process for accident scene handling
1.Stop immediately to protect the scene: Turn on the hazard alarm flashers and set up warning signs 50-100 meters away from the oncoming vehicle.
2.Prioritize personnel rescue: According to Article 70 of the Road Traffic Safety Law, if a person is injured or killed, the injured should be rescued immediately.
3.Evidence fixation operation:- Take panoramic photos (including road markings) - Record the final location of the vehicle - Save driving recorder data - Save the other driver’s ID information
4.Alarm handling standards: If a person is injured or the loss exceeds 2,000 yuan, the police must be reported, and the taxi must also report to the company simultaneously.
5.Insurance reporting time limit: Each insurance company has different regulations, but they usually require the report to be completed within 48 hours.
| insurance company | Time limit for reporting a crime | Special services |
|---|---|---|
| PICC Property & Casualty Insurance | 24 hours | Taxi exclusive claims channel |
| Ping An Property & Casualty | 48 hours | Rapid assessment of operating losses |
| Pacific Insurance | 36 hours | Accident Scooter Service |
6.Key points for determining responsibility: Pay special attention to the legal difference between a taxi's "rental status" and its "passenger-carrying status". A higher duty of care standard applies to the latter.
7.Repair cost dispute: Taxis must choose an organization with operating vehicle maintenance qualifications. Loss assessment orders issued by ordinary repair shops may be invalid.
3. Detailed Guide to Compensation Items
| Compensation type | Calculation basis | Special reminder |
|---|---|---|
| Vehicle maintenance fees | Quotation from 4S store or designated repair point | Maintenance qualification certificate required |
| Outage loss fee | Average daily revenue × maintenance days | Tax proof required |
| vehicle depreciation fee | Professional evaluation report | Applicable to new cars only (within 1 year) |
| passenger compensation | Actual medical expenses + lost work expenses | Taxis are jointly and severally liable |
4. Enlightenment from hot cases
1.Case of delayed medical treatment in Chengdu: The court finally ruled that the taxi company should compensate passengers 32,000 yuan, reminding the operator that it must ensure that passengers reach their destination in a timely manner.
2.Shenzhen item damage dispute: The insurance company refused to compensate for the loss of the passenger's laptop computer because personal belongings that were not registered with the transportation management department were not covered by compulsory insurance.
3.Beijing slap incident: The driving recorder showed that the taxi was primarily responsible for suddenly changing lanes, but the online car-hailing service was partially responsible for failing to maintain a safe distance. It warned both parties to strengthen defensive driving.
5. Strategies for coping with special situations
1.Dealing with the other party's escape: Immediately record the license plate number and vehicle model characteristics, and provide GPS driving tracks to the police. The taxi company can assist in retrieving passenger records to prove operating status.
2.Passenger injury treatment: Priority is given to the use of vehicle occupant liability insurance (limit is usually 100,000-200,000 yuan per seat), and compensation from other insurances will be activated for the excess.
3.Company vehicle handling: Pay attention to the "designated driver" clause of the insurance. Driving by a non-registered driver may affect claim settlement. It is recommended to register the driver in advance.
Through the above structured processing plan, legitimate rights and interests can be protected while avoiding common misunderstandings in recent hot disputes. It is recommended that taxi drivers attend safety training regularly, become familiar with the latest case rules, and seek professional lawyer assistance when necessary.
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